Partner Support

Technical Support

1) Presales Support:
In international trade cooperation, we offer professional solution customization services to partners. Our team of technical experts will thoroughly understand the industry standards and technical specifications of the target customers' countries or regions. Combining with the features of VOSCOM's products, we tailor technical solutions that precisely meet customers' needs. Meanwhile, as technical consultants, we assist partners in technical communication with customers, answering their questions regarding technology selection, system architecture design, etc. This helps partners establish technical advantages at the pre - project stage and increase the project winning rate.

2) Post Sales Support:
Our after - sales service covers a wide range of technical support areas. In the product testing phase, we provide testing plans and equipment that comply with international standards, helping partners conduct comprehensive performance tests on delivered products to ensure they meet the quality requirements of the customers' countries or regions. For problems occurring during product debugging, our technical team offers real - time remote diagnostic services. Through advanced remote technical means, we can quickly locate the root cause of problems. If remote diagnosis is insufficient, we will promptly dispatch professional technicians to the customer site for on - site support according to the partners' needs. No matter where the customers are globally, we will follow international service response standards to ensure technical issues are resolved within the specified time.

3) Back to back service support from VOSCOM to Certified Partners:
For certified partners, VOSCOM provides one - to - one exclusive service support. Whenever partners encounter any technical problems or special requirements while serving end - customers, they can directly feedback to VOSCOM. We will immediately initiate the internal collaboration mechanism, integrating resources from R & D, technical, after - sales and other departments to quickly respond to partners' needs, providing them with direct and efficient technical support, ensuring that partners can offer high - quality and reliable services to customers.

Marketing Support

1) Joint market activities:
VOSCOM collaborates with partners to plan and carry out diverse joint marketing activities. In terms of international exhibitions, based on the industry characteristics and market demands of different countries and regions, we select influential international exhibitions and participate jointly with partners to showcase VOSCOM's products and solutions. At the same time, for the target customer groups in specific countries or regions, we hold technical seminars, inviting industry experts and technicians to share cutting - edge technologies and application cases. Additionally, we conduct joint advertising campaigns with partners, promoting our brands and products through international mainstream media, industry websites, social media and other channels, enhancing the visibility and influence of both parties in the international market.

2) Marketing material support:
To meet the needs of partners' marketing activities in different countries and regions, VOSCOM offers comprehensive marketing material support. We produce multilingual versions of corporate brochures, product manuals, technical solution documents, vertical industry solution case collections, success stories and other marketing materials. These materials not only cover product and technical information but also fully consider cultural differences, market characteristics and customer needs of different countries and regions, enabling partners to better demonstrate product advantages and corporate strength to local customers. Meanwhile, according to market changes and product updates, we timely update and optimize marketing materials to ensure that partners always have the latest and highest - quality marketing resources.

3) Reference site and Corporate visit:
To enhance customers' confidence in VOSCOM's products and services, we invite partners and their customers to visit our headquarters in Hangzhou, China, as well as successful application case sites. During the corporate visit, customers can gain an in - depth understanding of VOSCOM's R & D capabilities, production processes, quality control systems and corporate culture. By on - site inspection of reference sites, customers can intuitively experience the effectiveness and advantages of VOSCOM's products in practical applications. We will provide professional reception and interpretation services for the visit, including arranging multilingual interpreters, ensuring that customers from different countries and regions can fully understand and recognize VOSCOM's products and services.

Sales Support

1) VOSCOM Sales team helps partner in strengthening customer relationship:
With rich experience in international trade, the VOSCOM sales team closely cooperates with partners to jointly formulate customer relationship management strategies. We assist partners in deeply understanding the business culture, purchasing habits and decision - making processes of customers' countries or regions, and guide partners in effective communication and interaction with customers. During project follow - up, we visit customers together with partners, providing professional sales support, helping partners solve problems and concerns raised by customers, enhancing customers' trust and satisfaction with partners, and thus establishing long - term and stable customer cooperation relationships.

2) Direct support from VOSCOM HQs in respond to partners ad - hoc request:
VOSCOM headquarters has set up a dedicated partner support department responsible for quickly responding to partners' special requests. No matter what sudden needs partners encounter in international trade business, such as R & D technical support, emergency order processing, special product customization, etc., they can directly request support from VOSCOM headquarters. We will promptly deploy the R & D team, technical experts and relevant resources at headquarters to provide partners with customized solutions and support services. For urgent needs, we will open a green channel to ensure that partners' requirements are met in the shortest possible time, helping partners seize business opportunities and gain a competitive edge in the international market.

Technical Support E-mail: support@voscom.com
Sales Support E-mail: sales@voscom.com